Privacy Policy

Last updated: March 10, 2026

1. Introduction

MyInbox ("we", "us", or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the MyInbox platform ("Service") accessible at myinbox.tech and chat.myinbox.tech.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, business name when you register.
  • Payment Information: Billing details processed through SSLCommerz and bKash. We do not directly store credit/debit card numbers.
  • Communication Data: Messages, conversations, and files you send or receive through the platform.
  • Support Requests: Information you provide when contacting our support team.

2.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, timestamps, and interaction patterns.
  • Device Information: Browser type, operating system, IP address, and device identifiers.
  • Cookies: Session cookies for authentication and preferences. See Section 7 for details.

2.3 Information from Third Parties

  • Social Media Platforms: When you connect Facebook, Instagram, WhatsApp, or other channels, we receive messages, page information, and user profiles as authorized by you and the respective platform's APIs.
  • Payment Providers: Transaction confirmations and payment status from SSLCommerz and bKash.

3. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve the Service.
  • Process subscriptions, payments, and billing.
  • Deliver messages between you and your customers across connected channels.
  • Send service-related notifications (subscription reminders, updates, security alerts).
  • Generate analytics and reports within your account dashboard.
  • Provide customer support and respond to your inquiries.
  • Detect and prevent fraud, abuse, and security threats.
  • Comply with legal obligations.

4. Data Sharing & Disclosure

We do not sell your personal data. We may share information with:

  • Payment Processors: SSLCommerz and bKash, to process your subscription payments.
  • Third-Party Platforms: Facebook/Meta, Instagram, WhatsApp, and other connected channels, as required to deliver messages on your behalf.
  • Infrastructure Providers: Cloud hosting (Microsoft Azure) and email delivery services, which process data on our behalf under strict data processing agreements.
  • Legal Authorities: When required by law, court order, or to protect our legal rights.

5. Data Storage & Security

  • Your data is stored on servers hosted on Microsoft Azure.
  • All data in transit is encrypted using TLS/SSL (HTTPS).
  • Passwords are hashed using industry-standard algorithms (bcrypt).
  • Database backups are performed daily and stored securely.
  • Access to production systems is restricted to authorized personnel only.
  • We implement firewalls, intrusion detection, and regular security updates.

6. Data Retention

  • Active Accounts: Your data is retained as long as your account is active.
  • Cancelled Accounts: Data is retained for 30 days after cancellation, then permanently deleted.
  • Payment Records: Transaction records may be retained for up to 6 years for tax and legal compliance.
  • Backups: Backup copies are purged within 7 days of the data retention period.

7. Cookies

We use the following types of cookies:

  • Essential Cookies: Required for authentication and core functionality. Cannot be disabled.
  • Preference Cookies: Store your settings such as theme (light/dark mode) and language.
  • Analytics Cookies: Help us understand how the Service is used so we can improve it.

You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent you from using the Service.

8. Your Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data (subject to legal retention requirements).
  • Data Portability: Request export of your data in a machine-readable format.
  • Objection: Object to processing of your data for specific purposes.

To exercise any of these rights, contact us at jeopardous4@gmail.com.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on the Service. The "Last updated" date at the top indicates the most recent revision. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: